About the Report It Project
This portal empowers Optimum subscribers or other victims of ISP abuse to file official complaints with federal regulators. We are independent, free to use, and here to help you create an official record that regulators cannot ignore.
Empowering Your Voice
We created this platform to cut through ISP runarounds. Our mission is to demystify the federal complaint process, providing clear instructions and direct links to the FCC and FTC. Every complaint filed helps identify patterns of deceptive business practices.
What You Can Report
Federal agencies protect consumers from unfair practices. Understand common issues you can report to the FCC and FTC, ensuring your complaint creates an official record.
Billing & Charges
Service & Speeds
Deceptive Practices
Report unexpected fees, unauthorized charges, or discrepancies on your monthly internet bill. Keep records of all communications and statements.
Document slow speeds, frequent outages, or service disruptions that do not match your purchased plan. Include dates, times, and speed test results.
File complaints for misleading advertising, dishonest sales claims, or difficulties when attempting to cancel service. Describe what was promised versus what happened.